Frequently Asked Questions

Find quick answers to your questions about TCL products, orders, and support.

Where can I find the latest software updates for my TCL Smart TV?

Software updates are typically pushed automatically via Wi-Fi. You can manually check for updates by navigating to Settings > System > Software Update on your TV menu.

What is the standard warranty period for TCL electronics?

Most TCL products, including our televisions and home appliances, come with a one-year limited parts and labor warranty from the date of purchase.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

What is your return policy for items purchased directly from TCL.com?

We offer a 30-day return policy for most products. Items must be returned in their original packaging with all included accessories to be eligible for a full refund.

Do you offer professional installation services for large appliances or TVs?

Yes, during the checkout process, you can opt for expert setup and installation services for select large-screen televisions and home comfort products.

Which payment methods are accepted on the TCL North America store?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and financing via Affirm.