Returns and Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for products in their original packaging. Please ensure all accessories and manuals are included to qualify for a full refund to your original payment method.

1

Initiate Your Request

Log in to your TCL account or visit our Support portal with your order number and email address to start the return process.

2

Receive Authorization

Once your request is approved, we will email you a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

3

Pack and Ship

Safely pack your device in its original box, attach the shipping label, and drop it off at any authorized carrier location.

4

Inspection and Refund

After our technicians inspect the returned unit, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing